Back Technical Process Manager (IT Process Manager)

Tools, methods, and certifications

What he/she does Technical Process Manager (IT Process Manager)

Technical Process Manager deals with the availability and capacity of IT services, installation of new versions of programs and changes in IT.

Description of role and its outputs

Technical Process Manager (IT Process Manager) defines and ensures the functioning of technical processes.

Job description

Designs, describes, and automatizes IT processes; responsible for the organization of personnel of a given process.

Work outputs

Documented and functional processes

KPI's

The fulfillment of the goals od a particular process.

Who does he work with

Service Manager, Team Leader