Back IT Operations

Tools, methods, and certifications

What he/she does IT Operations

Thanks to IT Operations all IT services run smoothly and without problems.

Description of role and its outputs

IT Operations takes care of IT operations in accordance with the agreed parametres.

Job description

Deals with everyday tasks related to the operation of IT such as backup, task management, management of workstations and peripherals, event management and data warehouse management. Often works in shifts.

Work outputs

Working IT

KPI's

IT Services functioning according to the SLA's.

Who does he work with

Service Desk, Technical Process Manager